Privacy Policy - NoteGalaxy

Effective date: 11/30/2024

NoteGalaxy operates https://notegalaxy.com/ . This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our Website.

Who we are

We are an online marketplace that connects buyers and sellers of educational materials and resources. At NoteGalaxy, we are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

When you access and use our Marketplace, we may collect certain personal information from you, including:

Name
Contact information (such as email address, phone number, or address)
Billing and payment details
Account information (username, password)
Profile information (such as preferences, interests, or demographic data)
Communications and correspondence with us
Usage data (including IP address, device information, browser type, and browsing activity)

How We Use Your Information

We may use the collected information for the following purposes:

To provide and maintain our services
To process transactions and fulfill orders
To communicate with you regarding your account, inquiries, and support requests
To personalize and improve your experience on our Marketplace
To analyze and monitor usage patterns, trends, and user behavior
To send you promotional offers, newsletters, updates, or marketing communications (with your consent)
To comply with legal obligations and enforce our policies

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

With service providers and partners who assist us in operating our Marketplace, processing payments, providing customer support, or delivering services on our behalf
With other users or parties involved in a transaction or interaction on our Marketplace
When required by law, regulation, legal process, or government request
In case of a merger, acquisition, or sale of all or a portion of our business assets, where your information may be transferred to the acquiring entity

We will not sell, rent, or lease your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Protection Rights

As a user, you may have certain data protection rights depending on your location and applicable laws. These rights may include:

Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or updating of such information.
Right to Erasure: In certain circumstances, you may have the right to request the deletion of your personal information. However, this right is not absolute and may be subject to legal requirements or other legitimate grounds.
Right to Restriction of Processing: You may have the right to request the restriction of the processing of your personal information in certain situations. This means that we will temporarily suspend the processing of your information, but we may still store it.
Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing or profiling. We will comply with your request, unless we have compelling legitimate grounds for the processing.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of the processing before the withdrawal.

To exercise these rights or if you have any questions or concerns regarding the processing of your personal information, you can contact us through the contact details provided in our Privacy Policy. We will respond to your request or inquiry in a timely manner and in accordance with applicable data protection laws.

How Long We Retain Your Data

At Note Galaxy, we understand the importance of respecting your privacy and ensuring the security of your personal information. As such, we only retain your data for as long as it is necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

The specific retention periods may vary depending on the type of data and the applicable laws and regulations. Here are some general guidelines regarding the retention of different types of data:

Account Information: We retain your account information for as long as you maintain an active account with us. This includes your username, email address, and other relevant details provided during the registration process.
Transaction Data: Any transaction-related data, such as purchase history, invoices, and payment details, are retained for a specific period to ensure order fulfillment, handle returns or refunds, and comply with accounting and tax requirements. The retention period for transaction data may vary based on local regulations.
Communication Data: If you contact our customer support or engage in any form of communication with us, we may retain the relevant data for a reasonable period to provide you with efficient support and improve our services. This includes emails, chat logs, and any other form of communication.
Analytical Data: We may collect and analyze certain data related to your interactions with our website and services for statistical and analytical purposes. This data is typically aggregated and anonymized, and it is retained as long as it is necessary to derive insights and enhance our platform’s performance.
Legal and Regulatory Obligations: In some cases, we may be required to retain certain data to comply with legal obligations, resolve disputes, prevent fraud, or enforce our terms of service. The retention period for data necessary to fulfill these obligations is determined by applicable laws and regulations.

Data Deletion and Storage Security: We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. When your data is no longer necessary for the purposes mentioned above or when you request its deletion, we will securely delete or anonymize it in accordance with our data retention policies.

Please note that certain data may be retained in backup systems or archives for a limited period, as required for data integrity, disaster recovery, or legal purposes.

Your Rights: As a user, you have certain rights regarding your personal data, including the right to access, rectify, or delete your data, and the right to object to or restrict certain data processing activities. For more information about your rights and how to exercise them, please refer to our “Data Protection Rights” section in the privacy policy.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, update, or delete your information. You may also have the right to object to or restrict certain processing activities or request the transfer of your information.

Your Rights Over Your Data

At Note Galaxy, we are committed to protecting your privacy and ensuring that you have control over your personal data. In this section, we explain the rights you have regarding your data and how you can exercise them.

Content: As a user of our platform, you have certain rights over your personal data as outlined in applicable privacy laws. We strive to provide you with the necessary tools and information to exercise these rights effectively. Here are the key rights you have over your data:

Right to Access: You have the right to request access to the personal data we hold about you. This includes information about the categories of data we process, the purposes of processing, and any recipients of your data. If you wish to exercise this right, please contact our privacy team using the contact details provided in our privacy policy.
Right to Rectification: If you believe that any of your personal data is inaccurate or incomplete, you have the right to request its rectification. You can update certain information directly through your account settings. For any other changes, please reach out to us, and we will promptly update your data to ensure its accuracy.
Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal data. This includes situations where the data is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if the data processing is based on legitimate interests and you object to it. Please note that there may be legal obligations or legitimate grounds for us to retain certain data even if you request its erasure.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances. This means that we will temporarily suspend the processing of your data, limiting its use until the issue is resolved or your other rights are exercised.
Right to Object: You have the right to object to the processing of your personal data, including profiling or direct marketing activities. We will assess your objection and, unless we have compelling legitimate grounds for continued processing, we will cease processing your data accordingly.
Right to Lodge a Complaint: If you believe that your data protection rights have been violated or that we have not adequately addressed your concerns, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Where Your Data is Sent

At Note Galaxy, we value your privacy and want to ensure transparency regarding the transfer and storage of your data. In this section, we explain where your data may be sent and the measures we take to protect it.

When you use our platform and services, your data may be transferred and stored in various locations for processing and storage purposes. Here are the key destinations where your data may be sent:

Hosting and Storage: Your data, including personal information and files, may be stored on secure servers provided by trusted third-party hosting and storage providers. These providers adhere to industry-standard security measures to safeguard your data and maintain the confidentiality and integrity of your information.
Third-Party Service Providers: We may engage third-party service providers to assist us in delivering our services. These providers may have access to your data only to the extent necessary to perform their designated functions. We carefully select and enter into data processing agreements with these providers to ensure that they handle your data in accordance with applicable privacy laws and our instructions.
International Transfers: Note Galaxy operates globally, and as such, your data may be transferred to and processed in countries outside of your own. These countries may have different data protection laws and regulations than your home jurisdiction. However, we take appropriate measures to ensure that any international transfers comply with applicable data protection laws. This may include implementing standard contractual clauses, relying on data transfer mechanisms recognized by relevant authorities, or obtaining your explicit consent where required.
Legal and Regulatory Compliance: In certain circumstances, we may be required to disclose your data to comply with legal obligations or respond to valid requests from governmental authorities. We will only disclose your data to the extent necessary and as permitted by law.
Analytics and Aggregated Data: We may use analytics tools to gather insights and improve our services. These tools may process aggregated and anonymized data to generate statistical information, trends, and patterns. This aggregated data does not personally identify you and is used solely for analytical purposes.

Third Parties We Receive Data From

At Note Galaxy, we strive to provide a seamless and efficient user experience for our customers. In order to enhance our services and meet your needs, we may receive data from third-party sources. This section outlines the types of data we may receive and the purposes for which we use them.

Payment Processors: When you make a purchase on our platform, we may receive data from payment processors to facilitate the transaction. This data may include payment details, such as your name, billing address, credit card information, and transaction ID. We utilize this data solely for payment processing purposes and to ensure a secure and smooth checkout experience.
Integration Partners: To offer you a comprehensive marketplace experience, we may integrate with third-party services and platforms. In such cases, we may receive data from these integration partners to enable seamless integration and functionality. The types of data received may vary depending on the specific integration and may include user information, product details, or other relevant data necessary for the integration to function properly.
Analytics and Tracking Tools: To improve our services and better understand user behavior, we may utilize analytics and tracking tools that provide us with data on website usage, page views, user interactions, and other relevant metrics. This data is collected in an aggregated and anonymized format and helps us make data-driven decisions to enhance the user experience and optimize our platform’s performance.
User-Generated Content: Our marketplace allows users to create and upload their own content, such as product listings, reviews, and comments. We may receive data from users in the form of user-generated content, including text, images, videos, or other media. This data is collected and displayed within our platform to facilitate user interactions and enable the buying and selling process.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and store certain information about your usage of our Website. You can manage your preferences and control the use of cookies through your browser settings.

Third-Party Links

Our Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

Payment with Credit Card

At NoteGalaxy.com, we offer the option to make payments for our services using credit cards. We understand the importance of safeguarding your financial information and are committed to ensuring the security and privacy of your payment details. When you choose to make a payment with a credit card, please note the following:

Collection of Payment Information

To process credit card payments, we may collect and store certain information, including but not limited to:

Credit card number
Expiration date
Cardholder name
Billing address
Security code (CVV)

Security Measures

We take security seriously and use industry-standard encryption protocols and security measures to protect your credit card information during transmission and storage. Our payment processing partners are compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure your data’s safety.

Use of Payment Information

Your credit card information is solely used for the purpose of processing payments for the services you have requested on NoteGalaxy.com. We do not store your credit card information on our servers once the transaction is completed.

Third-Party Payment Processors

Please be aware that we may use third-party payment processors to facilitate and securely handle credit card transactions. These payment processors have their own privacy policies and security measures. We encourage you to review their policies for a better understanding of how your payment information is handled.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective date.” We encourage you to review the Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@notegalaxy.com

By accessing and using our Marketplace, you signify your consent to the terms of this Privacy Policy.

Telephone Number Usage and Privacy

At NoteGalaxy, we understand the importance of privacy and are committed to maintaining the trust of our customers and vendors. This section outlines how we collect, use, and share telephone numbers within our platform.

Collection and Use of Telephone Numbers

Optional Submission: Registering as a customer or vendor on NoteGalaxy does not mandatorily require a telephone number. However, customers and vendors have the option to provide their telephone numbers through their dashboard under account details. This is entirely voluntary and provides added benefits.
Login and Authentication: Once a telephone number is submitted, it enables users to log in to their accounts without needing a password. This facilitates a smoother and more secure login process through verification codes sent via SMS.
Order Notifications and Marketing Messages: We use telephone numbers to send SMS notifications related to orders and to deliver marketing messages. These communications are designed to enhance your experience on our platform by keeping you informed and offering promotions tailored to your interests.

Sharing of Telephone Numbers

Strictly Limited Sharing: The telephone numbers collected are shared with trusted third-party service providers solely for the purpose of facilitating the services requested, such as SMS delivery for login verification and marketing purposes. We rigorously vet these third parties to ensure they meet our high standards of data protection and privacy.
No Unauthorized Sharing: We do not sell, rent, or trade telephone numbers with any third parties for their marketing purposes without your explicit consent. Any sharing of your telephone number is strictly limited to what is necessary to provide our services or as required by law.

Security and Control

User Control: Users who have submitted their telephone number can manage this information through their account settings. If you choose to withdraw your telephone number, you will revert to using standard login methods and may not receive direct SMS notifications or marketing messages.
Data Protection: NoteGalaxy is committed to protecting the personal information of our customers and vendors. We implement robust security measures to safeguard your data against unauthorized access, disclosure, or misuse.

Consent and Updates

Consent: By providing your telephone number, you consent to its use as described in this policy, including for login purposes and receiving order-related and marketing SMS messages.
Policy Updates: We may update this policy from time to time to reflect changes in our practices or regulatory requirements. We encourage users to review our privacy policy regularly to stay informed about how we are protecting your data.